Do tours operate when the weather is unfavorable?
On a rainy day, you will see only raindrops on the train windows. The view of the mountainside will be next to zero. We want you to have a great day out and we can not guarantee that in this case. Of course, if there is just a patch of rain in the forecast we can make it work but if the forecast is all day rain we will recommend to cancel your tour free of charge and reschedule. If not possible to reschedule for any reasons your deposit or prepayment will be refunded immediately and automatically. However, it's up to you, if you still want to go ahead that`s fine with us - all our tour guides are weatherproof. 

- Weather confirmation
We will use the 3-day forecast as it is the most accurate. So you will get 3 days before your tour a mail with the confirmation and the weather forecast. We can`t take any responsibility for the forecast. Weather can change frequently, especially in the mountains. For the forecast, we use the official federal service MeteoSchweiz.

Are the meals included?
No. Some people like to have a big lunch and others just something small on the go we decided to not to include any meals in the tour prices. 

We will provide you a sampling of a local sweet specialty. 

Do we need to prepay/make a desposit?
No there is no need to prepay for our signature tours! Payment will be at the beginning of the tour in Swiss Francs cash or credit card
We accept Mastercard, Visa, American Express and Apple Pay

For custom tours or seat reservations there can be
a prepayment necessary (in example Glacier Express seat reservation)
Possibilities for prepayment:
- Paypal (for amounts up to CHF/USD 200.-)
- Bank wire

Why does the price of tours vary so much?
The biggest part of the tour prices are the tickets for the trains and mountain railways, which are unfortunately quite expensive.
On tours where we travel long distances and/or mountain railways the tour prices increase steeply.
If you hold a day trip pass valid for the whole network in Switzerland valid without half fare card, a Eurail or Interrail pass that you want to use on that day please contact us and we recalculate the fare for you. The price will be reduced significantly so don`t hesitate to ask.

Insurance
Insurance is the participants own responsibility.
For our mutual security and safety you`ll have to sign a liability waiver before the tour.

Cancellations? Book Risk free!
You can cancel anytime. Please let us know 3 hours before the departure if possible.

Why to book with you?
All the tours we do, you can do by yourself, that`s not a secret. Our service is to provide a Switzerland-born and raised tour guide, just for you, who knows all the tips and tricks, knows the train and mountain railway system like the back of his hand. We get the right tickets for you. Don`t worry about missed connections, where to go, when the last mountain railways leave. Guaranteed no evening hikes back to civilization for you. Just sit back, relax and enjoy. We have carefully planned a great day out for you.

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