Frequently asked questions about our day tours
- How are the tours operated?
In order to offer you a combination of the best experience and best
prices we will use public transportation which is safe, comfortable,reliable and the fastest way to get around in Switzerland. We travel mostly with Swiss Federal Railways (SBB) trains and the corresponding mountain railways/aerial cablecars.
- Are the meals included?
No. Some people like to have a big lunch and others just something small on the go, that's why we don't include any meals in the tour.
The meals of the guide are included in the tour price.
- Do we need to prepay/make a desposit?
Yes, all our tours require a prepayment of CHF 150.- per adult & tour. For children there is no prepayment required.
The remaining tour price can be paid directly to the guide before departure in cash (Swiss Francs) or by credit card.
We accept Mastercard and Visa.
- What is your cancellation policy?
Cancel up to 2 weeks before departure: full refund issued
Cancellation later than 2 weeks before departure or no-show: no refund
Glacier & Bernina Express seat reservation fees and other third-party services are non-refundable at any time.
- Why does the price of tours vary so much?
The biggest part of the tour prices are the tickets for the trains and mountain railways, which are unfortunately quite expensive.
On tours where we travel long distances and/or mountain railways the tour prices increase steeply.
If you have a Swiss Travel Pass, a Eurail or Interrail pass that you want to use on that day please contact us and we recalculate the fare for you. The price will be reduced significantly, please don't hesitate to ask.
- Why do some tours have a surcharge for short-notice bookings
For our tours with a long travel distance we need to buy special day-passes. These day passes have dynamic pricing such as airline tickets for example. They will become much more expense if bought at short notice. As most of our customers book far in advance we choose to offer the lowest possible price as standard and therefore unfortunately we have to ask for a sucharge for short notice tour bookings.
Tours where there is no remark about a short-notice surcharge in the regarding price table can be booked at the same price even on short notice.
- Is Insurance included?
No. Insurance is the participants own responsibility.
- What is the benefit of booking with SWISSDAYTOURS?
We provide a native guide, which was born and raised in Switzerland. He knows all the tips and tricks and the train and mountain railway system like the back of his hand. We get the right tickets for you. Don't worry about missed connections, where to go, when the last mountain railways leave. Guaranteed no evening hikes back to civilization for you. Just sit back, relax and enjoy. We have carefully planned a great day out for you.
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