Frequently asked questions about our day tours
- How are your tours operated?
To offer you a combination of the best experience and the best prices we will use public transportation which is safe, comfortable, reliable and the fastest way to get around in Switzerland. Depending on the tour, we travel with the Swiss Federal Railways (SBB) trains, the Rhaetian railway, the Matterhorn Gotthard Bahn and the corresponding mountain railways/aerial cable cars.
It`s the Swiss Travel System. With 29000 kilometers is the worlds densest public traffic network and very sophisticated
- Are your tours suitable for everyone
No. Our private tours are ideal for singles, couple and small groups up to 8. Participants should be able to walk and climb some stairs (at the train station, getting in- and out of the trains. For people with walking impairment and large groups, a tour with a private vehicle such as minivan or bus, which is, of course, more expensive, is the better option.
- Are your tours wheelchair accessible
Unfortunately no. As not all trains and train stations have ramps, it's not possible to do a tour like this. While train travel is possible, by prebooking assistance 24 hours in advance for each train, it`s just not suitable for a trip like ours.
- Are the meals included?
No. Unlike big group tours, we use a la carte restaurants. As some people like to have a big lunch and others just something small on the go, there is no fair way to include this in the tour price. The meals of the guide are included in the tour price.
- Do we need to prepay/make a deposit?
Yes, all our tours require a prepayment of CHF 150.- per adult & tour. For children, there is no prepayment required. The remaining tour price can be paid directly to the guide before departure.
- Why do we need to make a deposit?
In order to offer you our private tours at these prices, we work with saver train tickets, which need to be purchased in advance. This is as well the reason, why the deposit becomes non-refundable if the booking is canceled 14 days or less before departure.
- Which payment methods do you accept?
The deposit can be only be made online by credit card. The payment is processed through the secure servers of our payment provider. For the deposit, you can use Visa, Mastercard or American Express cards.
You can pay the remaining amount directly to the guide in the morning, before departure.
Accepted methods of payment:
Cash in Swiss Francs
Credit cards: Mastercard, Visa, American Express, Discover, China Union Pay
Cash in Euro, USD, GBP at the daily rate buying rate of the Zurich state bank ZKB, change will be given in Swiss Francs, 500-Euro banknotes cannot be accepted
If you prefer, you can pay as well the full amount online in advance. Let us know and we send you the link.
-Can I send cash or give you the credit card information through the phone or e-mail?
No. For your, and our security we only accept payment through the secure servers of our payment provider Stripe Inc.
-Is the online payment secure?
Yes. The payment is handled entirely by our payment provider Stripe and through its secure servers. All we receive is the amount paid, your address, the brand (for example Mastercard, Visa) and the last four digits of your credit card. Swissdaytours Mark Huggenberger does not possess or store any credit card information at any time.
-What is your cancellation policy?
Cancel up to 2 weeks before departure:
The deposited amount will be refunded, a service charge of CHF 50.- will be deducted.
Cancellation later than 2 weeks before departure or no-show:
Glacier Express panoramic train, Bernina Express, and Gelmerbahn seat reservation fees (CHF 40.- per person, including guide) and other third-party services are non-refundable at any time.
- Why are some tours more expensive than others?
The biggest part of the tour prices are the tickets for the trains and mountain railways, which are unfortunately quite expensive. On tours where we travel long distances and/or on mountain railways, the tour prices increase steeply. If you have a Swiss Travel Pass, a Eurail or Interrail pass that you want to use on that day please contact us and we recalculate the fare for you. The price will be reduced significantly, please don't hesitate to ask.
- Why do some tours have a surcharge for short-notice bookings?
For our tours with a long travel distance, we need to buy special day-passes. These day passes have dynamic pricing such as airline tickets for example. They will become much more expensive if bought at short notice. As most of our customers book far in advance we choose to offer the lowest possible price as standard and therefore, unfortunately, we have to ask for a surcharge for short notice tour bookings. Tours, without a remark about a short-notice surcharge in the regarding price table, can be booked at the same price even on short notice.
- Is travel insurance included?
No. Insurance is the participants own responsibility. As in the mountains, air-ambulances (helicopters) are used, which are very expensive, we highly recommend to make a travel insurance if you participate in our tours.
- What is the benefit of booking with SWISSDAYTOURS?
We provide a native guide, which was born and raised in Switzerland. He knows all the tips and tricks and the train and mountain railway system like the back of his hand. We get the right tickets for you. Don't worry about missed connections, where to go, when the last mountain railways leave. Guaranteed no evening hikes back to civilization for you. Just sit back, relax and enjoy. We have carefully planned a great day out for you.
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